There is nothing worse than getting all excited about hosting your event to later find out you have to cancel or postpone. We hope your celebration goes ahead but in the event you need to cancel, postpone, change or decrease your order we have clear policies in place to assist you with your planning and decision making.
We thank you for taking the time to review and accept our cancellation policies through your purchase and look forward to assisting you with your upcoming celebration.
Our Cancelation Policy
Postponing your order without a future date: Additional fees may apply when wishing to postpone your order depending on the amount of time provided and if production has begun on your order. Orders can be postponed for a maximum of 3 months. Postponing your order may attract additional rescheduling fees or your order may require requoting. A minimum of 6 days notice is required to postpone your order.
Changing your order date: A minimum of 6 days notice is required to change the date of your order. Altering your order date is not a worry but is dependant on our availability on your newly requested date. We recommend checking our availability prior to locking in your new date with other suppliers. This option may not be available if production has begun or if sufficient notice isn’t supplied. Please note changing your order date may attract additional rescheduling fees or your order may require requoting. Additional charges may be incurred for moving your event to a Sunday or if it requires delivery within a peak period.
Decreasing or Adding to your order: Altering your order quantity is not a worry and most orders won’t have additional costs incurred unless production has begun that can’t be repurposed. Please note sufficient notice is required to increase your order and is subject to availability. The minimum amount of time required will depend on the product and booking date but we recommend 6+ days notice to be sure we can accommodate your request. Please note a requoting fee may be charged in some circumstances to cover additional administration costs.
Cancellation Fees: A minimum of 6 days notice is required to cancel your order. Please bare in mind there are administration costs and labour involved when you book, postpone and cancel. For specific information around cancellation time requirements, please see the below list. Should you decide to cancel your order with sufficient notice and production is yet to begin a 10% administration processing fee will apply to help cover business costs.
Cancellation Notice Requirements by menu:
4 days = Notice required by Tuesday close of business for a Saturday pick up.
6 days = Notice required by 09.30am on Monday for a Saturday pick up.
Quick Turnaround Menu: A minimum of 4 days notice is required.
Quick Turnaround 6” cakes and below: A min of 4 days notice is required.
Quick Turnaround Menu 8” mud cakes and above: A minimum of 6 days notice is required.
Pre Designed Cookie Menu: A minimum of 6 days notice is required.*
Pre Designed Cupcake Menu: A minimum of 6 days notice is required.*
Pre Designed Cake Pop Menu: A minimum of 6 days notice is required.*
Pre Designed Corporate Menu: A minimum of 6 days notice is required.*
Orders with Edible Images or Balloon Decals are generally created shortly after the order is received and may not be available for cancellation.
Party ware: Please note our refund policy below.
*Please note larger orders of $500 and above (ie larger events, corporate or wedding cake orders require a minimum of 14 days notice for cancellation.)
Party Ware and Decoration Refunds, Exchange & Return of Faulty Items
We want you to be completely satisfied with your online purchase as quality customer service is extremely important to us. If you are unhappy for any reason please contact us to discuss.
We ask that you carefully read each product description before purchasing. All product sizes and colours are listed within the product descriptions. If, however, your party ware or decorations arrive and they are not as you expected or you have a change of mind, we are more than happy to exchange the items should they be returned unused and presented in their original packaging as they were received within 10 days. Please note however you will be responsible for the additional shipping charge.
Should your items arrive damaged, please advise us immediately and within 3 days of delivery to your address. We will ask you to return the damaged items for review. Where possible we will then re-issue new stock or provide a refund. All returns must be sent to 197 Swan St Richmond VIC 3121. We recommend sending via a trackable method.
Returns are not available on sale items.